Wrafton House Surgery |
BBC | Health News 2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Diabetes 'ups birth defect risk'The risk of birth defects increases four-fold if the pregnant mother has diabetes, a study of 400,000 pregnancies in England suggests.Mon, 06 Feb 2012 02:10:25 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-16873489Campaign to cut smoking in carsA campaign to stop people smoking in cars when children are present, and which could pave the way for a ban, is launched by the Welsh government.Mon, 06 Feb 2012 02:17:10 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/uk-wales-16872587'A little too much drink' warningDrinking "just a little more than they should" puts people at risk of serious illness including heart disease, stroke and cancer, the government is warning.Sun, 05 Feb 2012 00:39:22 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-16869618 |
COMPUTERS Our practice is fully computerised. Under the Data Protection Act you may view your computer records for which there will be a charge to cover the cost incurred in extracting them from the computer. Please ask at reception. PATIENT FEEDBACK (SUGGESTIONS, COMMENTS, PROBLEMS, COMPLAINTS) We are always happy to receive patients' feedback such as suggestions, comments and the highlighting of problems so that we can improve the services we offer. For this purpose we provide feedback slips and a postbox in the waiting room. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our receptionists will give you further information. Our practice complaints leaflet gives details of the procedure and is available from reception. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. FREEDOM OF INFORMATION – PUBLICATION SCHEME The Freedom of Information Act 2000
obliges the practice to produce a Publication Scheme. A Publication Scheme is
a guide to the ‘classes’ of information the practice intends to routinely
make available. PATIENT CONFIDENTIALITY AND DATA PROTECTION We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team. ZERO TOLERANCE We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GP's, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises. |
