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The General Practitioners
BM DFFP (1996)
MB BCh (1999)
Cardiff MRCGP DFFP
MB BS DRCOG DFFP MRCGP
MBBS DCH DFSRH FRCGP
Our team of professionals aim to
provide a friendly, expert comprehensive service. We employ the following staff:
Manager - Sylvia Lane BA (Hons) MIHM
She is overall manager and has responsibility
for coordinating the work of the other staff. She will try to sort out any problems
that you may encounter when using our facilities.
Secretaries - Kirsty Ansell and Margaret Markham
They deal with the enormous amount
of paperwork that passes through the practice each day. They are available by
telephone Monday to Friday between 12 noon and 12.30pm to discuss any urgent problems
regarding hospital appointments etc.
(Hons), RGN, OND, HV, Dip in Asthma Care Clinical Nurse Specialist in Family Planning Practice Nursing A51 Post Grad Teaching Cert
RGN, FP Cert, Dip in Asthma Care, Dip in Diabetes
RGN, DN Nurse Prescriber, Certificate in Diabetes, Certificate in Teaching and Assessing, Dip Professional Studies Nursing (DN)
RGN, FP Cert, Nurse Prescriber
Our practice nurses work mainly in the surgery providing
services including health checks, practical procedures (eg cervical smears, immunisations,
ear syringing etc), family planning advice and advice on maintaining a healthy
lifestyle. They also provide ongoing care for patients with chronic health problems
(asthma, high blood pressure, diabetes, heart disease etc). Appointments with
the practice nurses can be booked through reception.
Health Care Assistant
Our health care assistant works in the surgery providing services including health checks, stop smoking, blood pressure checks, spirometry, ECGs, dressings etc and help with managing chronic health problems.
Appointments with the health care assistant can be booked through reception.
Receptionists/Clerical Staff and Computer Operators
Gayna Wright - Reception Manager
Ruth Brayshaw, Linda Wood, Liz Rist, Sue Rees, Marian Nakhjavan, Kathryn Sharp, Marie Coppin, Margaret Markham, Sharon Stephens and Tracy Kerr (Wrafton House)
Sheila Bower and Beryle Deards (Northdown Road)
They ensure the smooth running of
the practice and are there to help you. Anything you tell them will be treated
in confidence. They arrange appointments, check in patients on their arrival,
take requests for home visits and repeat prescriptions. They are also available
to pass messages from patients to the doctors and to help patients wherever possible.
They file the many individual communications received from outside sources, plus
all are involved in entering patients' medical data on the computer system. Inevitably,
it is sometimes necessary to make personal enquiries - please do not be offended
by this. Their job can be very demanding; please help them to help you by showing
patience, courtesy and co-operation.
The following are employed by the
Herts Community Trust and are attached to the practice to work
as part of the team to provide your health care:
District Nursing Team
The district nurses provide nursing care in the patient's home for patients who
are housebound. They give a wide range of advice to the housebound including incontinence
advice. They can be contacted by leaving a message at Wrafton House or through your
Health Visiting Team
EN (G), RSCN, BSc (Hons), SNP Health Visitor, Nurse Prescriber
RGN BSc (Hons) SNP Health Visitor, Nurse Prescriber
RNLD BSc (Hons) Health Visitor, Nurse Prescriber
Health visitors are qualified nurses
with extra training in childcare and development. The health visiting team are
available to support and advise families with babies and young children. Visit
the well-baby clinics or contact by phone on 01707 258743 or 275897 (answerphone).
A community matron can provide support, nursing care and co-ordinate ways of meeting health and social needs for our patients who have a serious long-term health condition or a complex range of conditions.
The community midwives help provide
your antenatal and postnatal care both at home and in the antenatal clinics.
The phlebotomists from the pathology laboratory at the QEII Hospital take blood
from patients for investigations.
Counsellors from the PCT's Psychological Therapy Service work in our practice.
Palliative Care Nurse Specialist
Ann Blackman, a palliative care nurse specialist, provides support and advice to cancer patients and their families.
Medical Education - Training Tomorrow's Doctors
We are a training practice, which means that we will have doctors embarking upon a career in general practice working here, under close supervision, for either four months or a year. They are fully qualified doctors with experience in a variety of hospital specialities. They join our practice to gain experience in family medicine. At times during training, video equipment will be used to record the consultation for the purposes of training the doctor. You will be asked prior to the consultation if you are comfortable with this and your wishes will always be respected. This material is always treated confidentially and deleted after use.
We are also accredited by both Cambridge University and University College London to have medical students. We very much hope you will not mind their input; they are enthusiastic and bring fresh ideas. They will respect your privacy and your wishes if you do not want them to sit in during your consultation.