“You Said – We Listened”
In our National Patient Survey in 2017 you said that you had difficulty in getting through on the telephone.
As a result of this we had a new telephone system installed in 2018.
There was a big improvement in this area in the National Patient Survey in 2019 which is available on this website.
As a practice we are always prepared to listen and make changes to improve our service to you our patients.
These results were presented to the Friends of Wrafton House Patient Participation Group at their committee meeting on Tuesday 14th January 2020. The committee were very appreciative of the doctors and staff who they felt all work extremely hard in sometimes difficult circumstances.
The committee are always looking for new members to join them. You can either join in their committee meetings or be a participant in e mail surveys.
Please ask at reception for more details.
National Survey 2019
Click here to view the results.
Patient Survey 2015
PRG Final Report March 2015 (.rtf)
PPG Schedule M - Annex C PPG (.doc)
Patient Survey 2013/14
PRG Final Report March 2014 (.rtf)
Patient Survey 2012/13
PRG Final Report March 2013 (.rtf)
Report Wrafton House 2012 (.pdf)
Report Northdown 2012 (.pdf)
Patient Survey 2011/12
Patient Reference Group Report Feb 2012 (.rtf)